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Trustpower Support Portal | Trustpower makes things easy Welcome to Trustpower. The browser that you are currently using is not supported by this site. For weightier results please upgrade your browser. Retrieving Data Menu Trustpower Enter search keywords Login Sign up For Home / ForMerchantryFAQs Close Open   For your homeWhenFor your home   PowerWhenPower   Power and GasWhenPower and Gas   Power and BroadbandWhenPower and Broadband   Power, Gas and BroadbandWhenPower, Gas and Broadband   Plan BuilderWhenPlan Builder  Well-nighour products BackWell-nighour products   ElectricityWhenElectricity   Types of broadbandWhenTypes of broadband   FibreWhenFibre   VDSLWhenVDSL   ADSLWhenADSL   Types of gasWhenTypes of gas   Reticulated gasWhenReticulated gas   LPG bottlesWhenLPG bottles   Phone Rates and ServicesWhenPhone Rates and Services   Calling ratesWhenCalling rates   Extra line servicesWhenExtra line services   Joining TrustpowerWhenJoining Trustpower   Sign upWhenSign up   Switching Power CompaniesWhenSwitching Power Companies   Benefits of BundlingWhenBenefits of Bundling   Great ServiceWhenGreat Service  Consumerbenefits BackConsumerbenefits   Information you will need to provideWhenInformation you will need to provide   Our transferral to youWhenOur transferral to you   Supporting vulnerable or medically dependent customersWhenSupporting vulnerable or medically dependent customers   Things to considerWhenThings to consider   Solar BuddiesWhenSolar Buddies   For your merchantryWhenFor your merchantry  Consumerservice and benefits BackConsumerservice and benefits   What services we offerWhenWhat services we offer   Tell us what you needWhenTell us what you need   Our merchantry customersWhenOur merchantry customers   Fish Stop LimitedWhenFish Stop Limited   Your worth and supportWhenYour worth and support   Frequently asked questionsWhenFrequently asked questions   Current Faults and supportWhenCurrent Faults and support   Service terms and conditionsWhenService terms and conditions   Getting the most from your energy and dataWhenGetting the most from your energy and data   Online servicesWhenOnline services   Energy savings tipsWhenEnergy savings tips   Unhappy with our serviceWhenUnhappy with our service   Our resources and sufficiencyWhenOur resources and sufficiency  Well-nighour industries BackWell-nighour industries   Notice of regulatory exemptionWhenNotice of regulatory exemption   Power generationWhenPower generation   Environmental policyWhenEnvironmental policy   Domestic generationWhenDomestic generation   Generation philosophyWhenGeneration philosophy   IrrigationWhenIrrigation   Spill dataWhenSpill data   Wairoa river spritz datesWhenWairoa river spritz dates   Phone and internetWhenPhone and internet   Our Domestic Gas NetworkWhenOur Domestic Gas Network   Your safetyWhenYour safety   Before you dig or work near linesWhenBefore you dig or work near lines   Information for contractorsWhenInformation for contractors   Safety virtually our dams and stationsWhenSafety virtually our dams and stations   Getting to know usWhenGetting to know us   What drives usWhenWhat drives us   Our historyWhenOur history   Working For TrustpowerWhenWorking For Trustpower   Our leadershipWhenOur leadership   Board of DirectorsWhenBoard of Directors   Leadership TeamWhenLeadership Team   News and mediaWhenNews and media   Media releasesWhenMedia releases  Politynews BackPolitynews  Polityinvolvement BackPolityinvolvement   Out and well-nigh in the polityWhenOut and well-nigh in the polity   Lend a Hand FoundationWhenLend a Hand Foundation   Elgregoe the magicianWhenElgregoe the magician  Well-nighElgregoe BackWell-nighElgregoe   Current show infoWhenCurrent show info   Poster and poetry competitionWhenPoster and poetry competition   Help with bullyingWhenHelp with bullying   Book a showWhenBook a show   Itinerary of school showsWhenItinerary of school shows  PolityAwards BackPolityAwards   YouthPolitySpirit AwardWhenYouthPolitySpirit Award  Well-nighCommunity Awards BackWell-nighCommunity Awards   Dates and locationsWhenDates and locations   Trustpower NationalPolityAwardsWhenTrustpower NationalPolityAwards   Top tips for topnotch entriesWhenTop tips for topnotch entries   Trustpower TECT rescue helicopterWhenTrustpower TECT rescue helicopter   HeartlandPolityFundWhenHeartlandPolityFund  Visitorand investor informationWhenCompany and investor information   DemergerWhenDemerger   Governance documentsWhenGovernance documents   Key investor informationWhenKey investor information   Major shareholdersWhenMajor shareholders   DividendsWhenDividends   Key datesWhenKey dates   Investor publicationsWhenInvestor publications   Share and bondholder informationWhenShare and bondholder information   ReportsWhenReports For consumer service queries: 0800 87 87 87 Or to join Trustpower now: 0800 36 98 45 Facebook Twitter Google + LinkedIn Careers Contact Us FAQ's Commercial Customers Glossary Webmail © 2018 Trustpower Great service Great consumer service ways increasingly than answering the phone in a friendly way. It ways Trustpower stuff here when you need us and in touch with what you want. Whichever power, internet, phone or gas services you choose, it ways making things easier, and stuff proactive and innovative, so you get the weightier from your plan in the long term, as well as today. Go online and manage your worth in one place You can manage your Trustpower worth online. Once you’ve registered, you can quickly and securely trammels your latest wastefulness and worth details, pay your worth and make changes to your Trustpower plan. You can set up email alerts, for instance so you know when your internet data is getting low. You can contact us and get a quick response. And you can wangle special online offers. Talk toConsumerService Representatives who are in New Zealand Of course, if you prefer, you can talk to us. OurConsumerService Representatives have the knowledge to wordplay your questions and take ownership of resolving any issues. They’re supported by a large team of specialists throughout Trustpower. We have one undeniability centre in the North Island and flipside in the South Island. That ways we’re in touch with the needs of New Zealanders. You won’t be given the run around. It’s moreover good to know that at crucial times, such as an lattermost weather event, our people will fathom the importance of getting things right. Know what’s happening with network faults Trustpower’s Faults Update Service is misogynist any time there is a power cut. If the power goes off at your place, undeniability us on 0800 87 87 87 to register for Faults Updates. We’ll phone or text you with any situation updates until the power is when on. You can segregate whether you’d prefer a text or phone call. When there is an outage, an zestful will be displayed on our faults and support page. You can view our website hands on your mobile, so trammels here for any updates. At all times, if we are alerted by the network visitor that your power is due to be turned off for network maintenance, we will teach you in writing, with as much notice as possible. Stay updated with TXT worth wastefulness At any time, you can trammels the current wastefulness of your account. Simply TXT your worth number to 3167. You’ll receive your current balance, plus your last payment stage and amount. Get the weightier plan for your internet needs If you’re with Trustpower Phone & Internet, we will analyse your data usage several times a year. If your data usage changes, we’ll email you to suggest moving to flipside Trustpower plan that may save you money or requite you increasingly data at no spare cost. For your home Power Power and Gas Power and Broadband Power, Gas and Broadband Plan Builder Solar Buddies For your merchantry What services we offer Tell us what you needConsumerservice and benefits Your worth and support Frequently asked questions Current Faults and support Getting the most from your energy and data Our resources & sufficiency Power generation Phone and internet Our Domestic Gas Network Your safety Getting to know us Our leadershipVisitorand investor information Demerger News and mediaPolityinvolvement Join the team Better together For consumer service queries: 0800 87 87 87 Or to join Trustpower now: 0800 36 98 45 Instagram Facebook Twitter Google + LinkedIn Careers Commercial Customers Information For Contractors Contact Us Glossary FAQ's Webmail Privacy Policy Website Terms and Conditions © 2018 Trustpower